We may collect and process the following Information about you:

1. Personal Information: Name, email address, phone number, postal address, and payment information when you register, place orders, or contact us.
2. Account Information: Username, password, account preferences, and communication preferences.
3. Transaction Information: Details about products purchased, order history, pricing, and shipping information.
4. Device Information: IP address, browser type, operating system, device identifiers, and pages visited.
5. Cookies and Tracking Data: Information collected via cookies, pixel tags, web beacons, and similar tracking technologies to enhance your experience.
6. Location Data: Geographic information based on IP address and delivery preferences.
7. Communication Data: Messages, support inquiries, product reviews, testimonials, and feedback you provide.
8. Third-Party Information: Data from payment processors, shipping carriers, analytics providers, and marketing partners.

We use your Information for the following purposes:

1. Order Processing: To process, fulfill, and deliver your orders; manage payments; and send transactional communications.
2. Customer Service: To respond to inquiries, resolve issues, and provide technical support.
3. Marketing Communications: To send promotional emails, newsletters, product recommendations, and special offers (with your consent).
4. Personalization: To tailor content, recommendations, and advertisements based on your preferences and browsing behavior.
5. Website Improvement: To analyze usage patterns, optimize site performance, and enhance user experience.
6. Security and Fraud Prevention: To detect, prevent, and address fraud, security breaches, and other technical issues.
7. Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
8. Business Analytics: To generate aggregated, non-personal insights about customer behavior and market trends.

3. Information Sharing and Disclosure

We may share your Information with:

1. Other Businesses. To offer you our Services, we may engage with businesses who are affiliates of us and/or non-affiliated service providers (e.g. logistics businesses used to deliver products to you, marketing companies, payments processers to process online transactions, etc.). We may involve other businesses in your transactions, who may store your Information in a digital wallet to make your use of our Services more efficient. You understand that it is important that such businesses have access to the relevant Information to perform their functions. We will ensure that these businesses do not use your Information for other purposes. We may also receive Information from these business (e.g. updated delivery and address information), which we may use (e.g. to correct our records and deliver your next purchase). By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information.
2. Marketing and Promotional Offers. We may also use your Information to provide you with information about goods and services which may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, in-app messages and news feed cards. We may permit third parties to use your Information. For example, we may provide advertisers Information to help them reach the kind of audience they want to target and to enable us to comply with our commitments to our advertisers (e.g., by displaying their advertisements to a target audience). Additionally, you may be asked to provide additional Information to participate in some of our market research activities, including competitions and promotions. For example, if you win a competition, you may be asked to provide further personal data to establish your eligibility and provide you with the prize. This Information may be collected by us or our co-sponsors or vendors for the promotion. Note that you should review such third parties’ privacy policies to see how they may use any information that they collect.
3. Business Transfers. In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.
4. Protection of Our Platform and Others. We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organizations for various reasons, such as fraud protection and credit risk reduction.

We implement industry-standard security measures, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment gateway integration
• Regular security audits and assessments
• Restricted access to personal Information
• Secure data storage and backup procedures

While we strive to protect your Information, no security system is impenetrable. We cannot guarantee absolute security of your data transmitted via the Internet.

You have the following rights regarding your personal Information:

• Access: Request a copy of the personal Information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable, machine-readable format
• Cookie Control: Manage cookie preferences through your browser settings

To exercise these rights, contact us at info@dme-medical.com or through our contact form.

Our website uses cookies and similar tracking technologies to:

• Remember your login information and preferences
• Analyze website traffic and user behavior
• Personalize content and recommendations
• Enable third-party analytics and advertising

You can control cookie settings through your browser preferences. Note that disabling cookies may affect site functionality.

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing any personal Information. This Privacy Policy applies only to information collected through our Services.

Our Services are not intended for children under 18. We do not knowingly collect personal Information from minors. If we discover we have collected data from a child under 18, we will delete it immediately. Parents or guardians who believe their child has provided Information to us should contact us at info@dme-medical.com.

We retain personal Information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data at any time.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

DME - Dubai Medical Equipment
Email: info@dme-medical.com
Address: Dubai, United Arab Emirates

We will respond to your inquiry within 30 business days.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes via email or prominent notice on our website. Your continued use of our Services constitutes acceptance of the updated Privacy Policy.

Last Updated: May 19, 2026